I have switched provider and can't access the bill I am being asked to pay

[hughkanitbe]

I recently switched phone provider, O2 are sending me text messages regarding an outstanding bill, because I moved my telephone number when I switched I can not access my O2 to see what the bill is for.

Please advise me how to see this bill or request O2 contact me via the email they currently have with the bill so that I can pay it.

[MI5]

@hughkanitbe 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[hughkanitbe]

Thanks, I will sit in that queue tomorrow and hope they speak coherent English.

[MI5 · Accepted solution]

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@hughkanitbe wrote:

Thanks, I will sit in that queue tomorrow and hope they speak coherent English.

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Good luck - may well be challenging 😀

[hughkanitbe]

Got through to possibly a South African but may have been Indian with a funny accent, at least found out what the bill was for and paid anyway. Goodbye O2, we won't meet again, terrible customer service. Thanks MI5.

[hughkanitbe]

Thanks MI5, got through to someone who may or may not be South African who at least explained the bill to me, I don't understand why they couldn't send me a copy but just paid to be rid of them, horrendous Customer Service but still better than Virgin, cant wait for the dat I leave them.

[Ek2]

Currently having the same problem switched to giffgaff from O2 and transferred my number. Can’t log into the app to pay everything off and there’s nothing on their website login to pay it off. They’ve sent me countless emails about paying it off yet still haven’t found a way to do it. Did calling get it fixed? 

[MI5]

Payment number above @Ek2 

Do you not have a direct debit?

Guide: How to Pay Your Bill (Airtime & Device Plans)