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Data usage

Data1177
Level 1: Joiner
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‎19-09-2024 08:30

‎19-09-2024 08:30

Hi there,

 

According to my account I've used up all 25GB of data this month. Looking at previous months I've used on average 8 to 9GB worth of data (25GB allowed per month as stated in contract). Does o2 not roll on data unused per month and maintain a running total? Basically, to add more data for the next few days it would cost me £10 for 1GB of data. By that logic, o2 would be owing me £160 for every unused GB of data per average month (25GB - 9GB). 

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MI5
Level 94: Supreme
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‎19-09-2024 08:36

‎19-09-2024 08:36

@Data1177 

There is no roll over on monthly contracts.

Use it or lose it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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‎19-09-2024 08:37

‎19-09-2024 08:37

@Data1177 

 

No o2 don't roll over data on Pay Monthly tariffs and haven't for god knows how long.. 

 

Most MNO's dont rollover data anymore..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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