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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

mobile number hasn't transferred

Filled in form to transfer (REMOVED) and overwrite (REMOVED) using PAC (REMOVED) and it hasn't happened yet.

Kuga by Level 1: Joiner
  • 178 Views
  • 2 replies
  • 0 kudos

sms messaging changes

is there a change to the provider for sms messaging - i have received a random text mentioning google

Ian-James by Level 1: Joiner
  • 337 Views
  • 5 replies
  • 0 kudos

helpdesk

How do I contact O2 Helpdesk to get a refund.This website is not easily navigated.

Colin1873 by Level 1: Joiner
  • 160 Views
  • 2 replies
  • 0 kudos

Resolved! Keep my original number after installing my new sim

I was already an O2 customer but I installed my new O2 sim card last night. This has resulted in me having a new phone number when I had stated I wanted to keep my original number. I had called 202 an hour ago and eventually spoke with someone. She e...

BrianJ by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Resolved! Hotspot password

Trying to connect my phone to my smart TVIt's asking for a password I don't know what it is?

Chilli2 by Level 1: Joiner
  • 283 Views
  • 3 replies
  • 0 kudos

WiFi connection

I’m currently in hospital and the NHS WiFi does not work or the reception is very bad and I can’t access the internet. Is there any alternatives that I can use I got a text mentioning I have used 80 per cent of my data and did I want to add a bolt on

Sophs70 by Level 1: Joiner
  • 241 Views
  • 3 replies
  • 0 kudos

Resolved! New mobile hotspot router- trying to swap sim

New mobile hotspot router that I’m trying to add sim to. It’s telling me to swap sim? Yet is new device and new sim with same number. Cannot swap as cannot receive the security message to the device and o2 not giving other options

Leah23 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

No signal

My phone is unable to register with a network despite my area being covered by o2, I'm in central Edinburgh.

Nicpip by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to make or recieve phone calls

I'm unable to make or recieve phone calls I'm also unable to access codes These are not being recieved I'm currently paying for a phone which I use for medical interventions That dose not function I'm awaiting a sim after speaking to an o2 responder ...

Jude85 by Level 1: Joiner
  • 338 Views
  • 5 replies
  • 0 kudos