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Network issue

Yetty1
Level 1: Joiner
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on ‎04-07-2025 11:36 - last edited on ‎04-07-2025 12:08 by Community Manager

on ‎04-07-2025 11:36 - last edited on ‎04-07-2025 12:08 by Community Manager

I am unable to use the internet on my phone and also call out. My number is ***********

 

 [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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jonsie
Level 94: Supreme
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on ‎04-07-2025 12:15

on ‎04-07-2025 12:15

Check these links for a little self diagnosis

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: How to find help & contact O2 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎04-07-2025 12:18

on ‎04-07-2025 12:18

@Yetty1 

If using an esim you may need a new one due to a recent technical issue.

You can go in store, with photo ID or ask customer services to push one to your MyO2 if you can login My O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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