Solved: Re: New SIM FREE10 - It looks like this offer isn'... - Page 2

_0x · ‎02-07-2019

I have just received my new O2 SIM in the post and, as advertised on the leaflet my sim came in, I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit.

But I receive the reply "It looks like this offer isn't for you."

Can anyone help me find who I should contact for O2 to honour this 'FREE10'?

Thanks!

Cleoriff · ‎04-07-2019

Good to hear @_0x

Veritas Numquam Perit

Martin-O2 · ‎04-07-2019

Thanks for confirming @Bkon, @_0x ! Really pleased that this is all sorted for you. It seems that the issue was caused when your old numbers were ported in but the Guru team were able to quickly identify this and arrange for the credit.

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eleanorclark9 · ‎07-07-2019

Hi Martin, O2 team, I got my daughter a O2 SIM registered to this O2 account and I get these FREE10 offer texts but when we send this text from my daughter's phone on O2 network we receive this bounce back text saying the offer isn't for us. Can you please update our account / credit balance.

Thank you!

jonsie · ‎07-07-2019

@eleanorclark9 wrote:
Hi Martin, O2 team, I got my daughter a O2 SIM registered to this O2 account and I get these FREE10 offer texts but when we send this text from my daughter's phone on O2 network we receive this bounce back text saying the offer isn't for us. Can you please update our account / credit balance.

Thank you!

@Martin-O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎08-07-2019

Thanks @jonsie!

@eleanorclark9 I'll drop you a quick message on this one so I can get a few details.

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→ Just joined the community or thinking of registering? Check out this handy starter guide!
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Ami09x · ‎02-08-2019

Hi I am also having difficulty with this. My free sim arrived yesterday and today i topped up with £10 waited about an hour then text for the free 10 which was advertised in the sim pack I got sent. They text back saying 'it looks like this offer isnt for you'

Any help would be apreciated thak you

Ami09x · ‎02-08-2019

@Martin-02

MI5 · ‎02-08-2019

@Ami09x

You'll need to contact customer services to add it Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ami09x · ‎02-08-2019

Sorry @Martin-O2

EmilieT · ‎06-08-2019

@Ami09x I'm sorry to hear you're having a similar problem! Did you get it sorted since you last posted, or do you still need some further help?

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