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Posts: 69,272
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Registered: ‎14-01-2013

Re: New SIM FREE10 - It looks like this offer isn't for you

Good to hear @_0x 

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Community Manager
Posts: 5,539
Registered: ‎18-02-2016

Re: New SIM FREE10 - It looks like this offer isn't for you

Thanks for confirming @Bkon@_0x ! Really pleased that this is all sorted for you. It seems that the issue was caused when your old numbers were ported in but the Guru team were able to quickly identify this and arrange for the credit. 

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Level 1: Joiner
Posts: 1
Registered: ‎07-07-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

Hi Martin, O2 team, I got my daughter a O2 SIM registered to this O2 account and I get these FREE10 offer texts but when we send this text from my daughter's phone on O2 network we receive this bounce back text saying the offer isn't for us. Can you please update our account / credit balance.

Thank you!
Posts: 67,969
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: New SIM FREE10 - It looks like this offer isn't for you


@eleanorclark9 wrote:
Hi Martin, O2 team, I got my daughter a O2 SIM registered to this O2 account and I get these FREE10 offer texts but when we send this text from my daughter's phone on O2 network we receive this bounce back text saying the offer isn't for us. Can you please update our account / credit balance.

Thank you!

@Martin-O2 

Community Manager
Posts: 5,539
Registered: ‎18-02-2016

Re: New SIM FREE10 - It looks like this offer isn't for you

Thanks @jonsie!

 

@eleanorclark9 I'll drop you a quick message on this one so I can get a few details. wink

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Level 1: Joiner
Posts: 6
Registered: ‎02-08-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

Hi I am also having difficulty with this. My free sim arrived yesterday and today i topped up with £10 waited about an hour then text for the free 10 which was advertised in the sim pack I got sent. They text back saying 'it looks like this offer isnt for you'

Any help would be apreciated thak you
Level 1: Joiner
Posts: 6
Registered: ‎02-08-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

@Martin-02
Posts: 86,641
Topics: 528
Solutions: 10,874
Registered: ‎04-04-2012

Re: New SIM FREE10 - It looks like this offer isn't for you

@Ami09x 

You'll need to contact customer services to add it Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎02-08-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

Sorry @Martin-O2
Community Manager
Posts: 4,504
Registered: ‎18-04-2018

Re: New SIM FREE10 - It looks like this offer isn't for you

@Ami09x I'm sorry to hear you're having a similar problem! Did you get it sorted since you last posted, or do you still need some further help? Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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