Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

New sim number swap

I have been trying to change the number on a new sim to that of my broken old sim. I have been at it for 48 hours now and nothing has happened.The new sim works but the swap hasn't happened. HELP!!!

Mina1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancellation of contract

Hello, I've called pu 202 to cancel my contract but I'm met with the message "we cannot take your call please find help on the o2 website" but there's nowhere on this site i can go to to cancel my contract online the only advice i've seen is to call ...

renew my bundle

Hi my bundle renewal date is not for another week & i have ran out of data. Is there anyway of renewing it now so i can get my full data back instead of getting robbed on bolt ons? I used to have to ring up and do it but obviously i cant do that righ...

adjaps by Level 1: Joiner
  • 5 replies
  • 0 kudos

Tariff Change to Big Bundle

Hi.I'm currently on an Anytime Tariff (Pay Monthly) and would like to change to a Big Bundle (Pay As You Go) I've tried phoning customer service but it's not working. Can anyone help please?

JDAl by Level 1: Joiner
  • 4 replies
  • 0 kudos

top up remote phone

I am trying to top up my mum's phnoe that I had not registered. She is in isolation and cannot read the text that O2 will send the code to! Is there a way round this?

AnnD by Level 1: Joiner
  • 2 replies
  • 0 kudos

Registering Sim

Hi. I have mobilewifi device that I can’t top up as it seems it’s not been recognise by My02. The number is there but the tariff and top up is unavailable. I can choose the data plan etc but can’t checkout. Any suggestions? Thank you

BarbaraR by Level 1: Joiner
  • 2 replies
  • 0 kudos

o2 pay as you go

I am trying toactivate my daughters pay as you go sim . I have topped it up £10 but when i cal the number it says it isn's recognised . do i need to do anything else ?

tonty3324 by Level 1: Joiner
  • 5 replies
  • 0 kudos

FREE10 doesn’t look like this offer is for you??

Hi, I've just become an o2 customer and received my phone and sim today. Great service by the way! However, when adding credit to account and then txting 21500 for my free £10 credit it says offer may not for how come this was advertised al...

GlenC by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My SIM card was deactivated

Hi,Recently my card become inactive. I found simillar topic, but I still can't solve problem. When I logon my account my number disapeard from account and I can't use live chat. I tryed to contact o2 on 03448090202 and 08000321402 but they respond on...