Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61530 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 31976 Views
  • 19 replies
  • 2 kudos

Resolved! Double data deal not activated

Hi, I joined O2 and activated my SIM before the 22nd June, so according to the deal I should have double data 14GB instead of 7GB. I received a text message saying I got the deal, but when I log in to MyO2 app it still says I only have 7GB. I called ...

MVP by Level 1: Joiner
  • 984 Views
  • 2 replies
  • 0 kudos

Tariff

Can antell ne why I'm recommended a very high usage deal when my average is 2.5 pm, nothing lower

Jwk18 by Level 1: Joiner
  • 476 Views
  • 1 replies
  • 0 kudos

Resolved! Didnt get my ten pound bundle

I bought a new sim topped up ten pound and bought a bundle said the bundle went threw and today i go to use my fone and i dont have no credit or a bundle

Resolved! Tariff change

Hi! I want to change my tariff from £20 to £10, I’ve topped up my balance but tariff is not activating. please help!

Farah by Level 1: Joiner
  • 529 Views
  • 1 replies
  • 0 kudos

Resolved! Keep my number form not working

Hi, when I try to submit the Keep my number form to bring my number over to O2 it says Ooops something went wrong.

MVP by Level 1: Joiner
  • 1554 Views
  • 1 replies
  • 0 kudos

Resolved! 14Gb and £10 free deal

Hi there, I have swapped to O2 on the 21st, I swapped because of the deal 14Gb and £10 free credit after the first top up. So I swapped and paid £10, from my O2 account I just see 7gb and when I send the SMS to get the £10 credit it says that they ar...

Resolved! Unable to make calls

I have a ten pound bundle but my balance is currently zero I have unlimited calls etc but can't make any

Resolved! No way to top-up

I'm a foreigner, I'm traveling, I bought the sim card when I was in UK, now I'm in Spain. I can't install the app because it says it's not available for my country. To do the web topup I need a uk credit card, same for the top up by phone. What optio...

Ffff by Level 1: Joiner
  • 935 Views
  • 2 replies
  • 0 kudos

Resolved! Leaving O2

Ok so I have had the worst experience ever with O2. I planned on going on a trip to europe and originally in spain I was fine with my 15£ pay as you go plan. But now Im in the balkans and originally in croatia everything worked too. However on my way...

Zac3 by Level 1: Joiner
  • 1052 Views
  • 1 replies
  • 0 kudos