Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! 4 Simm for PAYG Ultimate Surfer 20gb

I have had this 12 month package as backup to my broadband for some time, but it is the original 3g simm - does anyone know if O2 will switch it to 4g and is there a cost?

Resolved! Mobile Data

I have recently purchased a o2 sim card and have activated it and bought a £10 bundle that gives me 7GB of data. However, any time i turn my mobile data on it just states KB instead of GB and it doesn't work at all. I checked to make sure i bought da...

Resolved! Topped up wrong number

Iv switched networks from id to o2, i kept my number so waited for it to change over but i topped up too early and the 10 credit has gone onto the other number instead of the one i kept. Is there anyway of transferring top ups or will i need to top u...

Resolved! Keeping line active while not in use

Hi, I’ve switched to PAYG as I’m out of the country for the next few months. How much do I have to top up and how often do I have to do it to keep my number from being disconnected before I get please!thanks all!

Resolved! Can I use my spare bank card to pay my O2 bill

So I have a normal debit card can use this to pay my bill

Resolved! Change

Ihave a prepaid tarif and I would like to stay with it,but I would like to change the price to£10 for top up unlimited minutes and text and 7 GB.

PAYG Classic Tariff

I don't understand. When I check my tariff in My o2 it says I'm on the Classic Tariff yet according to some people on here the Classic Tariff ended 2 years ago.I only make very occasional calls or texts so it suited me fine. I don't want or need a mo...

Resolved! Hi can you tell me if I have 37 pounds in credit, as I paid my bill twice by mistake last month

Hi can you tell me is there 37.00 credit on my fone

Resolved! I can't receive or send texts

Can anybody help me I have unlimited texts but I can't send or receive

Resolved! Out of Bundle data charges

Athttps://www.o2.co.uk/help/pay-as-you-go/big-bundlesunder Out of Bundle charges, it says : 100MB of data costs £2 a dayIt also links tohttps://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-big-bundle-tariff-standard-rateswhich says: Data £3/M...

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