New SIM FREE10 - It looks like this offer isn't for you

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I have just received my new O2 SIM in the post and, as advertised on the leaflet my sim came in, I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit.

But I receive the reply "It looks like this offer isn't for you." 

Can anyone help me find who I should contact for O2 to honour this 'FREE10'?

Thanks!

[pgn]

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@Leanneb wrote:

I have the same issue got the sim from o2 with the same offer topped it up 10 then text free10 as it states on the card and got the same reply as the person above 

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The terms and conditions for the most recent of these offers asks you to text a couple of numbers, @Leanneb:

Claim £10 free credit.

 

Free Credit: Claim £10 free credit when you order a Pay As You Go sim on a £10, £15, £20 or £30 Big Bundle from o2.co.uk/freesim and activate your sim by topping up with £10 credit.

To claim, activate a new qualifying SIM and then text FREE10 to 21500 within 28 days of ordering your SIM. Text must be sent from and Free Credit will only be paid to, the mobile phone number on the new qualifying sim. 16+ only. No cash alternative. Pay As You Go service terms, tariff terms and Big Bundle tariff terms apply, see o2.co.uk/terms.

Top up, double up. Order by 20 June.

£10 min top up for all Big Bundles. Your Big Bundle tariff value is the minimum monthly credit balance or top up required to activate and renew bundle. Bundle will continue to automatically renew on your bundle renewal date if you have sufficient credit. If bundle does not renew or is consumed, standard charges apply. You can switch bundles once a month to take effect from your bundle renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of bundle numbers chargeable. Unused credit not refundable.

Get double data and double rewards for up to 3 months on the £10, £15, £20 and £30 Big Bundles (the “Eligible Bundles”), then reverts to standard data and rewards allowance.

Double Data offer: 3 months double data applied automatically for first-time customers purchasing an Eligible Bundle before 20th June. Existing customers with an Eligible Bundle must text “DOUBLE” to 2424 from their O2 Pay As You Go phone to activate the offer by 22nd June. Double Rewards will then begin from the following month after receipt of the text message for existing customers. Double Rewards for new customers will start from the date they opt-in to O2 Rewards before 22nd June.

Double Rewards offer: new and existing customers with an Eligible Bundle must also be opted into the O2 rewards programme by texting REWARDS to 50202 before 22nd June to be eligible for double Rewards for 3 months. Rewards for existing customers will begin from the following month after signing up to the offer.

Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Ends 22nd June 2022.

Europe Zone data only.

Fair usage policy and terms apply, see o2.co.uk/terms.

Failing that, it is a call to 4445 to get help from O2, or reach out via Social Media on the links below - good luck!