New SIM FREE10 - It looks like this offer isn't for you

[_0x]

I have just received my new O2 SIM in the post and, as advertised on the leaflet my sim came in, I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit.

But I receive the reply "It looks like this offer isn't for you." 

Can anyone help me find who I should contact for O2 to honour this 'FREE10'?

Thanks!

[Ami09x]

Hi @EmilieT I haven't got it sorted, do i just ring customer service and they will add it for me?

[EmilieT]

@Ami09x Yes it should be as simple as that! If you're having some trouble with that though, we can also get someone on our end to look into it for you I'll just need a few more details on your account via Private Message before I can do that.

[Ami09x]

@EmilieT yes please that would be great if you could help. What details do you need?

[EmilieT]

@Ami09x  I'll send you a message to let you know what I need right now

[Ami09x]

Thank you @EmilieT for helping me I now have the £10 free credited to my account

[PeeGee43]

@EmilieTYet another requestfor help! Received the phone/SIM yesterday and did the basic registration. Used online top-up today, which went through, but get the message as per subject.

I would appreciate your assistance on this.

Phil

[EmilieT]

Hey @PeeGee43, I'll send you a private Message now to get a few more details - we'll get this sorted shortly for you

[bartlettpsj]

Hi - I have exactly the same issue.  And its 2022 now.  SIM from O2 online - I follow instructions on sheet - top up £10 - FREE10 to 21500 and get the same error message "It looks like this offer isn't for you".  Help!

[__lilymayy]

Hi Martin, I’m having the same problem, would you be able to help?

[Leanneb]

I have the same issue got the sim from o2 with the same offer topped it up 10 then text free10 as it states on the card and got the same reply as the person above