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Level 1: Joiner
Posts: 2
Registered: ‎30-06-2019
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New SIM FREE10 - It looks like this offer isn't for you

I have just received my new O2 SIM in the post and, as advertised on the leaflet my sim came in, I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit.

 

But I receive the reply "It looks like this offer isn't for you." 

 

Can anyone help me find who I should contact for O2 to honour this 'FREE10'?

 

Thanks!

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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: New SIM FREE10 - It looks like this offer isn't for you

Hi @_0x 

Earlier in the year there was the same problem with this offer and it was due to a batch of sims which weren't eligible https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/td-p/1107533

 

I'll tag one of our community managers @Martin-O2  to see if he can help again.

Welcome to the forum by the way Welcome

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Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: New SIM FREE10 - It looks like this offer isn't for you

Thanks for the mention @Cleoriff ! smiling

 

@_0x  I'll drop you a private message so we can go over the details on this one. wink

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Level 1: Joiner
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Registered: ‎02-07-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

Hello,

 

After having my number ported over today I'm also getting the "this offer isn't for you" message, even though I received an email with instructions on how to get it.

I've already topped up this afternoon on the SIM (although the balance did take a while to show up on the account...).

 

Please would I be able to get some help on this?

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Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: New SIM FREE10 - It looks like this offer isn't for you

Sure no problem @Bkon! I'll send you a message on this too. wink

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Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: New SIM FREE10 - It looks like this offer isn't for you

Hey @_0x@Bkon I've sent you both a message about this one so please take a look and get back to me. 

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Access for You: Registration - Find out how to register for our Access for You service.
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Level 1: Joiner
Posts: 2
Registered: ‎02-07-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

Many thanks to Martin and the Guru team - the extra £10 has now been credited to my account.

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Registered: ‎14-01-2013

Re: New SIM FREE10 - It looks like this offer isn't for you

Good to hear @Bkon thumbsup

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Re: New SIM FREE10 - It looks like this offer isn't for you

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Level 1: Joiner
Posts: 2
Registered: ‎30-06-2019

Re: New SIM FREE10 - It looks like this offer isn't for you

Thanks @Cleoriff and @Martin-O2  for helping me get this sorted, my account has now been credited with the additional £10 Smiley Happy.