help i losst my phone!

[clivityuk]

O2 web chat is down! please help....what do I do?

[clivityuk]

I have a landline via BT but I dont have a house phone!

YES, if you ride only with a cell phone (like almost EVERY single person these days) you are **** if trying to report it lost.

This is really shoddy.....if web chat asks me to phone in....I will lose my cool. Its 2018!!!!!!!!!!!!!!!

[clivityuk]

As I sit here waiting for 8am......seriously......I LOVE o2 but this is really sketchy

[madasaf1sh]

Most companies close their Live Chat at 9 or 10pm and some mobile phone companies done even have it. 

As a last resort try and find a phone box, or ask a friend to borrow their phone. Remember you can use Skype as well to call Customer Services from a laptop,  If you have internet... 

[clivityuk]

I have only been in this country 11 months.....I am like the perfect storm.  No friends, no phone, and no o2!

But they really should have a web form available 24 hours to AT LEAST REPORT the phone missing.  I dont need to talk to a human, just LET ME REPORT IT!

Its 2018.  Honestly for this kind of stuff.....o2 needs an option to report.  Who uses landlines anymore?

Again I am fiercely loyal to o2 as their service is spectacular.  But this is silly.

[clivityuk]

3 more minutes!

[Cleoriff]

It would have helped @clivityuk had the webform shown in the lost and stolen guide been working. It isn't.

Last night and this morning it keeps referring you to the contact us page @madasaf1sh

I have mentioned it to @MI5 but should also ask @Marjo or @Martin-O2 if they are aware of it.

It is totally ridiculous that the most vital part of the guide isn't functioning when you lose an expensive piece of kit.

[clivityuk]

I COULD NOT AGREE MORE!

[clivityuk]

Update: Web chat cancelled it.  EIGHT HOURS LATER!

Who knows what nefarious things have happened since then......

Honestly, as I said, I am a VERY loyal o2 customer.  But PLEASE MAKE THIS EASIER!

NO ONE LOSES THEIR PHONE IN THE DAYTIME!  Well rarely.  Its ALWAYS at a pub LOL

Now I gotta buy a new phone lsjakjSKLJASLKFJ

[MI5]

At least you are only liable for the first £100 of costs now.
I’ll check with @Martin-O2 regarding the web form.

[Martin-O2]

Thanks for the tag @MI5, @Cleoriff. I'll find out what's happening with the webform. 

@clivityuk I'm sorry to hear that you had a rough time reporting your handset stolen but at least it's been done now. Please let us know if you need any further assistance.