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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017
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help i losst my phone!

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O2 web chat is down! please help....what do I do?

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

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so mad

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Registered: ‎22-08-2016

Re: help i losst my phone!

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Hi @clivityuk

Sorry to hear you've lost your phone. Please follow the advice in the link below:

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Good luck and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Registered: ‎04-01-2009

Re: help i losst my phone!

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

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But I cannot as my phone is LOST!!!!!!!

 

ARRGH

 

And web chat is down....WTF! seriously this is a huge issue and NO online help!  WWQRGGGGGGGGGGGG

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

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lemme check the site....I am trying

 

I am an idiot

 

******KKKKKKKKKKKKKKKKKKKKKKKKk

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Posts: 92,522
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Registered: ‎14-01-2013

Re: help i losst my phone!

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Make sure you report it lost within 24 hrs @clivityuk then O2 will bar it and you wont be liable for any costs incurred if someone picks it up and uses it.

If you can borrow a phone its best to call and stay on the line  as its a 24 hr service.

If no phone available....fill in the webform shown in @Glory1's link and back that up with a call tomorrow or live chat...

*The Game Is On*

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Posts: 81,070
Topics: 575
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Registered: ‎04-01-2009

Re: help i losst my phone!

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You need to borrow a phone or use a landline I'm afraid. There used to be an online form but t doesn't appear to be available now.

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

why on earth does a HUGE company like o2 close their web chat at 11PM??!?!?!

I LOST MY PHONE!!!!!!!!!

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

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THank you but this is ridiculous