Sim has fraud bar.

[Gemma877]

Hi, I've had a fraud bar put on my sim by mistake back in November.

I have raised the issue on the phone with customer service multiple times over the past 5 weeks and every time they say 24 hours to resolve, but nothing has been resolved.

I'm now being charged for this time even though my sim hasn't been working for 40 days. 

Even the store say they cant help.

Any help appreciated thanks.

[MI5]

@Gemma877 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)