Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 contract auto renewal

Hi I have 2 contracts with o2 1st one is for my wife 2nd was taken only for phone deal so i've never activated sim or opened account. Now i did know that it runs out soon but didnt know when. After Chat with some advisor he told me that it ende 21/02...

Resolved! Charges messaging someone outside EU

HiSo if i message/call someone on a holiday in jamaica, but is still using his uk number will i have extra charges?Thanks!

Resolved! Just like Mums everywhere, I've apparently been to Iceland?

On the 3rd of May this year, I boarded a ferry in Portsmouth and 24 hours later docked in Bilbao, Spain. Whilst onboard I had no mobile phone connection. No data access. I checked my bill when I got home this weekend and I've been billed £40 for "Non...

Resolved! Sim only upgrade credit check

Hi allI'm new to 02 and I'm on a 12 month sim only contract £25 (25gig unlimited call unlimited texts) now I have a date for my upgrade which is 7/1/2017 and I have been given quite a few different stories about the credit check what I want to know i...

IVA, o2 listed as one of my creditors

Hi, long story short. I have seven contracts with o2, some on refresh, others not. I have run into significant financial difficulty paying my bills and I have set up an IVA and listed o2 as one of my (many) creditors. Is it possible to get these cont...

Resolved! want to leave but o2 have renewed contract without my consent?

Hi new to the forum so I hope its ok to jump straight in and ask a question. I've been with o2 on the same contract since 2015, wishing to switch to plusnet for their cheaper rolling contract which I can opt out of with 30 days notice.The problem is ...

Resolved! Why are none of the 02 contact services working??

What's going on?

Movistar disconnection

Hi all, I'm currently in Tenerife, and having a problem with connecting to Movistar. I have an iPhone 8 plus Running iOS 11.3.1. When I arrived the phone didn' automatically connect. I went to carrier settings, turned off automatic, and selected 'Mov...

Resolved! Not Notifying Customers Of Price Increases..

o2 State: We know that our customers want transparency and control over their monthly bills" .https://www.moneysavingexpert.com/news/phones/2018/02/-pay-monthly-mobile-customers-with-three-face-... I received no text, no email, no call, or letter, my...

Resolved! Massively overcharged every month £100's

So, around 6 months ago I moved into a rural area without a phone line. I decided to get a 3g wifi sim for 30g to use with a huewei dongle. When setting up in store I was given (without my knowledge) a business contract which is uncapped. There is no...

O2

Forum Posts