Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unlocking phone

I am trying to unlock my Samsung galaxy s7phone I spoke to somebody online and they sent me a code to unlock, I was told to put in an active sim and put in the code and it would unlock tried this twice now and no joy, the email also says if it does n...

Rewards

I just joined PAYG. Ported NY new number. Can't seen to join rewards. Can't call as 25p and I am on big bundle and don't want to have to excess top up. Very poor experience so far am thinking of going back to giff gaff

Resolved! Unwanted calls at crazy times

Hi everyoneI am receiving 1 sec missed called from +88, +67 and +68 numbers..they keep calling me at 5 and 6am! I am blocking the number but it keeps happening..it looks like that the last digit of the number changes every time.How can I stop this fr...

Resolved! how do I change my mobile to share data

I have just changed my package to unlimited call plan, and I'm now being asked to change my settings to share data, two questions A. What is sharing data in laymans terms? B. How do I do this without losing all my apps, ringtones etc? Thanks FL

Resolved! Will my husband be able to call from Andorra

I have a question my husband is about to do a coach tour to Andorra will I have to get him a bolt on so that he can use his mobile phone whilst there to call home?

Resolved! O2 Refresh and standing orders?

Hi all.Does anyone know if you can pay O2 refresh via standing order?I guess there would be two, one for the device and another for the airtime. But I can't find any detials? Cheers guysJason

Resolved! Thinking of changing SIM only deal, O2 chat told me to wait...

I have been on a Sim only contract for quite a while as I now buy my phones from elsewhere. The contract I am on is no longer available (1GB unlimited texts and calls) for £11 with the discount. I looked at the PAYG sims as I really dont use much dat...

Apple App Store

I have an O2 Refresh iPhone X contract and can't download or update apps from the Apple App Store. My mate who has just upgraded to an iPhone SE just two days ago is experiencing the same problem. I believe that the problem is with O2 as all the trou...

Upgrade gone wrong

Disappointed at the service. I upgraded on the app as it was showing a special deal of £0 to upgrade early but it was processed as an additional line and then I was told I needed to pay an extra month of old line rental and a fee of £56 for the luxur...

Resolved! No service where I live

I have no service where I live, it has been like this all week, with no sign of it getting fixed. I pay for 3 phones in my household none of us have any service. Surely I am entitled to compensation

O2

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