Upgrade gone wrong

[Lollybabe1]

Disappointed at the service. I upgraded on the app as it was showing a special deal of £0 to upgrade early but it was processed as an additional line and then I was told I needed to pay an extra month of old line rental and a fee of £56 for the luxury of upgrading early even tho the app showed an offer to upgrade of £0. Then I was told to keep my current contract until April and send back this new contract phone and but then upgrade at a later date but the deal for 40gb data will have expired. I am thinking I will probably return the new contract within 14 days and not sure whether I want to remain with o2 after this. Feel as though I'm just being fobbed off.

[MI5]

I’d make a complaint to see if you can get this resolved.
Use the Resolver option here https://www.o2.co.uk/how-to-complain

[jonsie]

Someone else had a similar problem on here. I think they got it sorted via a complaint. 

[Lollybabe1]

Great thanks for the advice 😀

[MI5]

Hope you get sorted.

[Marjo]

Sorry to hear about your experience with the upgrade @Lollybabe1 😞 Please do let us know if you got anywhere with this or if you're stuck - we could see if we can help on our end too. I'll drop you a private message just in case to discuss further!