Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454651 Views
  • 2 replies
  • 2 kudos

Resolved! Uk mail help me!

I have seen a lot of posts about how awful uk mail are at delivery and I’m wondering and hoping someone has had this happen to and everything has been okay. I had a tablet due for delivery Monday, stayed home all day nothing. So I noticed Tuesday mor...

LoriMack by Level 2: Apprentice
  • 3022 Views
  • 9 replies
  • 0 kudos

Resolved! Charges abroad

I have looked into the over charges on my bill which covered usage in June and the code BIH is all I have to go by. I have had a look online and it seems it is an 02 error, I was in Cavtat, Croatia, not Bosnia and I have seen other people say that yo...

Loz93 by Level 1: Joiner
  • 3842 Views
  • 9 replies
  • 0 kudos

Resolved! Trying to cancel contract

Trying to cancel contract. Cannot seem to do on line. Tried live chat but once the agent came on there was no box to type messages in.

Pamjo by Level 1: Joiner
  • 1369 Views
  • 3 replies
  • 0 kudos

Resolved! Auto Top up not working

I set up auto top-up for 2 phones, mine and my husband's. His gets topped-up and mine never does, I always have to do it on-line. Is it not possible to get 2 phones topped-up?

Resolved! Data Usage exceeded although Monthly useage still showed some remaning

My Wifes phone has a 500MB monthly data allowance. The day before the end of her usage month she got a text message indicateing her allowance was all used up and her phone stopped getting any more data, however the O2 app and Account on the O2 websit...

Resolved! Free galaxy tablet

Is there still currently a long wait for the delivery of the free tablet which comes with the s9 ??

Simply79 by Level 1: Joiner
  • 1879 Views
  • 5 replies
  • 0 kudos

Resolved! Billing

I am on the staff tarrif which I pay £16.88 for each month my first bill just come in and its £33 not sure how this is possible as it shows no additional costs as I never go over my tarrif and the bill is showing this as £0 ?? Is this s amistake?

Resolved! Discount offered

Hi, I want to upgrade my phone after buying out my current phone so went to an o2 shop on Saturday to do so. However the one I wanted wasn't in stock.The girl I spoke to said she would add a discount to my tariff and something about coming in to her ...

MANDREW by Level 1: Joiner
  • 1129 Views
  • 2 replies
  • 0 kudos

Resolved! Help

I can’t afford my bill at the moment I’m hoping to set up a payment plan. Everytime someone contacts I’m working and can’t call back as I’ve been cut off any suggestions?