Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎27-05-2019
Accepted Solution

PAY MONTHLY

Hi I was wondering how can I stop an auto top up service.

Thanks
Level 14: Rising star 
Posts: 692
Registered: ‎22-04-2017

Re: PAY MONTHLY

Log into my o2 I presume
Posts: 70,439
Topics: 674
Registered: ‎14-01-2013

Re: PAY MONTHLY

[ Edited ]

Hi @Gift 

Follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

All information you need is in that guide

You should be able to stop it via My O2 http://www.o2.co.uk/myo2. If this creates a problem then give customer services a call on 202

Best of luck and welcome to the forum Welcome

*The Game Is On*


Posts: 87,077
Topics: 529
Solutions: 11,009
Registered: ‎04-04-2012

Re: PAY MONTHLY

@Gift 

As you have posted in pay monthly do you mean you want to cancel a recurring bolt on? 

If so, you need to call customer service on 202.

If you mean PAYG auto top up, this can be cancelled by going to the payments page in your MyO2 or by speaking with customer service on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,833
Registered: ‎18-04-2018

Re: PAY MONTHLY

Hi @Gift, and welcome to the forum slight smile

 

Whether you meant Pay As You Go auto top-up, or Pay Monthly recurring bolt-ons, the information above should help you get this sorted. It'd be great if you could let us know how you get on though, and if you need any further advice Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎27-05-2019

Re: PAY MONTHLY

Hi @EmilieT Thank you so much