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Level 1: Joiner
Posts: 2
Registered: ‎27-05-2019
Accepted Solution

PAY MONTHLY

Hi I was wondering how can I stop an auto top up service.

Thanks
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Level 18: Posting pro
Posts: 1,025
Registered: ‎22-04-2017

Re: PAY MONTHLY

Log into my o2 I presume
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Posts: 88,131
Topics: 738
Registered: ‎14-01-2013

Re: PAY MONTHLY

[ Edited ]

Hi @Gift 

Follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

All information you need is in that guide

You should be able to stop it via My O2 http://www.o2.co.uk/myo2. If this creates a problem then give customer services a call on 202

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Posts: 102,150
Topics: 550
Solutions: 13,022
Registered: ‎04-04-2012

Re: PAY MONTHLY

@Gift 

As you have posted in pay monthly do you mean you want to cancel a recurring bolt on? 

If so, you need to call customer service on 202.

If you mean PAYG auto top up, this can be cancelled by going to the payments page in your MyO2 or by speaking with customer service on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: PAY MONTHLY

Hi @Gift, and welcome to the forum slight smile

 

Whether you meant Pay As You Go auto top-up, or Pay Monthly recurring bolt-ons, the information above should help you get this sorted. It'd be great if you could let us know how you get on though, and if you need any further advice Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎27-05-2019

Re: PAY MONTHLY

Hi @EmilieT Thank you so much