Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

o2 texting problem

Checked my account and found that I have been billed £22.98 for messages. As I have unlimited texts i phoned o2 and asked why. They told me that I had sent 69 picture messages in the space of less than an hour to my wifes phone and that I had even se...

Anonymous by Not applicable
  • 24 replies
  • 0 kudos

Resolved! £28 bill charged at £29.82 with no calls, text or data used

I recently got a contract with O2, the phone has not yet arrived. The contract was for £28 per month, but my 1st bill is for £29.82 - I haven't even got the phone yet. Why is this? I know it's not much extra, but I hate big corporations ripping peopl...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Upgrade Scam?

Hi I have been called and Text several times now from a company called Buzz uzz O2? The text number looked like it came from O2 88802! They are calling me about upgrading my phone are they contacted to do this by O2 or is it a scam? I didn't give any...

Anonymous by Not applicable
  • 23 replies
  • 0 kudos

Resolved! Proof of ownership

I need proof of ownership for insurance purposes, how do i attain this?Thanks

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! signal

Hi my first post so phone that i have got is samsung note 3 problem phone signal poor when down town centre in shops i lose signal and funny thing is o2 shop is close in house same dunoon cant'n signal or wifi crap it's £38 a month for no signal poor...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Claiming Rewards balance on Pay Monthly number?

Hello, I accumulated £4.50 in rewards when I was on Pay As You Go with O2, but when I bought a new phone 2 years ago I switched over to Pay Monthly. I recently got a message that this balance is about to expire - is it possible to claim this money as...

Anonymous by Not applicable
  • 19 replies
  • 0 kudos

Going back too my old tariff

Hi there a few months go i up my tariff too unilmited minutes texts and 5GB data for £33 a month but now i wish too go back too my old tariff which was for £28 a month with unilmited minutes texts an 1GB is this possible the reason i,m ask this is be...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Automatic top up

I have been using my phone overseas and had £10 credit for international texts and it has automatically been debited as part of the £10 bundle which i dont want as it is useless overseas, can this be taken away and my credit be put back, you would th...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos