Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 online

Does anyone know what 02 (ie 0 number symbol, instead of O2 usual seen with capital letter O) online is. I have been having payments taken from my account since at least Apr last year & I cant work out who they are paid to. I have been very unwell fo...

Resolved! A Tale of Hope and Dejection - Disappointed with O2!

Here is a cautionary tale of a young(ish) man, full of ambition to experience another mobile phone provider who was cruelly betrayed by the very people he though would be his salvation.After years with my existing provider my contract was up and I sp...

Resolved! Scam

Paid overdue bill by link sent by text, O2 say they haven’t received it, but showing in bank account as paid to O2 UK LTD, any help please

Resolved! Low signal during standby, boosted during call

Hi, Since moving house I have noticed my reception is very low during standby. My Android phone reports average values of -114 to -119 dBm which is about as bad as it gets, however, if i make a call the signal strengh immdiately improves and if I swi...

Resolved! Upgrading Early

Hi there,Currently I have a Sony Xperia XA Ultra, on a pay monthly contract that is due to finish in October. I have seen on Carphone Warehouse a deal for a new Samsung Galaxy S9 on the O2 network; which is better than any of the upgrade options I ca...

Resolved! NHS employee air time discount

Please can anyone tells me how to proceed to claim a discount as NHS employee.I am about to upgrade to a new phone and I have been told I will get a discount as NHS employee.

Resolved! moving from other network to O2 when i have a PAC code

i bought a device, got my PAC code from my previous network provider and i understand that i am supposed to call the call centre and register the pac code to O2 to complete the process. I have been trying to call O2 since morning but they WOULD NOT c...

Resolved! Service

Number changed as of nuisance ohone calls and my service still not came back on gow long does it normally take to come back on?

Resolved! Proof of usage and purchase

i am trying to make a clame and need my prove of usage

Resolved! Phone randomly barred for some reason

Hi there, For some reason I have recieved a text the other day saying that my phone has been barred until I pay my recent charges of around £300. Which is perfectly fine in my case as I've never missed my payment on my contract. However they are now ...

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