Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What time is payment taken

Please could someone tell me what time is payment taken from direct debit on billing day?

Resolved! Change number

How do I go about changing my number?

Resolved! Still bad signal

Still bad signal since march, o2 still mending mast. Been going on in scartho for months. Had no signal at all yesterday for a while. Been with o2 for over 20yrs and this is the worst its been

Resolved! Pay off the device plan completely by oversea visa card

I am an oversea costumer and I am trying to pay off my device plan and cancel my contract with my air time plan, however I have been told that O2 will not accept payment with credit cards registered overseas, as such I need a solution (Urgent) to pay...

Resolved! With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

That heading may not have made sense.. So the question is my girlfriend has an O2 contract and is due an upgrade... But on the official O2 site the option to get a Samsung Galaxy S9 is quite expensive, and just by googling have found a site that does...

Resolved! Voice mail

How do I access my voice mail messages while abroad?

Resolved! If I need more data

If I need more data added onto my contract over all, say if I have a 2GB plan and I wanna upgrade it to 6GB would I be able to or would I have to cancel my plan and then start a new one or could I actually upgrade it? I tried talking on the live chat...

Resolved! Slow/nonexistent 4G in Berlin

Hi All,I spend a lot of my time in Berlin for work. Recently I've noticed that despite getting 4 bars of signal on 4G, I often get little or no actual data. At first I wondered if this was just because I was in the busy city centre. But now I've noti...

Resolved! Netflix offer

So I have just taken out a contract based on my getting the Netflix offer but it says it runs out on the 8th August!? I won’t get the confirmation email until the 15th so I am assuming the offer will be over?

Not returning to 4G after call

Hi all The area where I live doesn't have VoLTE/4G Calling, so when I make a call my iPhone X switches to 3G. The problem is that it does not return to 4G after the call, no matter how long I leave it. The only way to return to 4G is to toggle Airpla...

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