Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 insurance

Ok. Hi guys. It sure if this is a bit of an ask but I pay £8.50 for insurance for an iPhone X. My friend apparently got a used phone (not sure if he’s with o2 but might be). I wanted to know whether the phones are new with o2. On my bill it’s accdama...

Resolved! Changing to Tesco Mobile who use O2 Network

Hi!My current 24 month 02 contract ends 17th September. When usinhg MyO2 app it says i can upgrade now. As Tesco Mobile use O2 Network can i take advantage of the early upgrade or do i have to wait to 17th September?ThanksDave P.S. completely happy w...

Resolved! Family Discount on Wrong Account

I signed up to a SIM only plan, then my wife did. I text LOYALTY to 21500 and had a reply to say it has to be done from the lead account and not mine?! I did this from my wife's account and she had a reply to say the discount I currently have is bett...

Resolved! 3308085223

3308085223Has anybody had charged at £3 a time. £15 this month and I haven't a clue what it is . In my invoice it's says TVMltcst

Resolved! Have upgraded tariff - how long for it to transfer over?

Hello Last Monday I upgraded my o2 phone tariff to a sim only o2 tariff. When I log in to check the status of the order, it just says 'in progress'. I used the 'chat' on here to speak to one of the customer services people, who said 'don't worry, it ...

Resolved! When is the "upgrade after 12 months" offer coming back to non-Apple phones?

Have they been excluded again, permanently? I remember eyeing a few Samsung phones on the same offer about a year ago but decided to delay my purchase until a new model comes. Now I see that not even the S9 or the S9+ are available under that.

signal issue

Hellogot a major signal issue. spoke to 02 several times but they cant see a problem. Lived here for 20 yrs and never an issue, 4 phones in the family and same signal issue.Ive a j5 which i believe can have issues but rest have different phones.i rec...

Resolved! O2 Deposit is a scam

why do you lie to people and keep their deposit to make extra money, I am naming and shaming your illegal practices here, awful organisation to deal with! I am on the same boat as you,

NetFlix

I bought a Ipad from o2 which came with the NetFlix offer, after 2 weeks still No email so I contacted o2 firstly to be told you have to wait upto 40 days. then after contacting o2 a further 5 times still no email or code for the offer.the last time ...

Resolved! Number porting from Giffgaff Payg to 02 paym

I would like to port my number asap. The forms won't load for me to do this online and I can't get through on the phone cam someone help please I have a pac code x

O2

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