Solved: When you move to another network do O2 delete all ...

Pepsie · ‎29-09-2018

If you move to another Network do O2 delete all your account details immediately or do they have to keep your account details for a certain period

MI5 · ‎29-09-2018

@Pepsie
Your basic details have to be kept for 6 years for audit purposes.
This is a legal requirement.
Billing history is kept for 2 years.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-09-2018

@Pepsie
Your basic details have to be kept for 6 years for audit purposes.
This is a legal requirement.
Billing history is kept for 2 years.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎01-10-2018

Hi @Pepsie, welcome to our community! Let us know if you have any further questions the community could help you with.

Cheers for the information @MI5.

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