Account Billing

[RoxaneLat]

Hi,

I have received an SMS on my O2 SIM from O2 starting the following:

"O2: We were unable to process your latest bill. In order to avoid fees, update your payment information via: https//...."

I am confused/concerned as I cannot see any mention of this on My O2 profile and am reluctant to click on the provided link. Is this potentially spam or is this a real SMS from the O2 services?

Thank you in advance!

Roxane

[MI5 · Accepted solution]

@RoxaneLat 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[RoxaneLat]

Hi MI5,

Thank you ever so much for your feedback, and duly noted for the future. I will be sure to delete/block the number, and to report it.

My best,

Roxane

[MI5]

You're welcome @RoxaneLat 

Stay safe