Greggs Hot Drink

[Anonymous]

I tried to use the voucher for a hot drink at Greggs on 01/09/25 but it wouldn't work, the screen kept freezing etc. When I got home I checked the O2 Priority app and it says that the voucher has been used when it certainly hasn't, please can you help? I don't have an X account so I cannot 'tweet for support' and O2 do not answer emails. 

[Enlli]

This is a community made up of customers so we can't help here

You can report it in the priority app

 

[Anonymous]

I wasn't expecting an O2 customer to solve my query. I have already reported it on the Priority app, nothing happens. I only posted on here as a last resort.

[MI5]

@Anonymous 

There is no contact email for O2 so you will never get an answer that way.

Contact details here Guide: How to find help & contact O2 

Or message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

[Anonymous]

Yes, I did email O2.

I am not on social media.

[MI5]

@Anonymous 

I don't know what address you used but apart from the complaints dept (not justified for this case) there is no customer email monitored by O2.

You only said you weren't on X, hence me giving you the other SM options.

Finally, the guide I posted gives you lots of numbers to contact O2 on regardless.

[MrRichAllen1976]

@MI5 Contrary to popular belief not everyone lives out their entire lives on Facebook etc.

[MI5]

Please stop responding with the same repetitive drivel.

[Anonymous]

I do not lie.

I did not notice any contact details on the link you provided, I certainly would not want to call O2 anyway.

O2 has a rating of 1.2 out of 5 on Trustpilot; that tells everybody what kind of company they are.

Thank you to MrRichAllen1976.

[MI5]

🙄