Charge to mobile not working

[Nnvark97-]

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

[pgn]

@Nnvark97- 

It appears that O2 have changed something which seems to limit everyone to something like £20 a month.

No one knows why or how to fix it.

Guide: How to find help & contact O2 to follow up, using one of the Social Media links to get best likelihood of an answer (or maybe a fix).

Good luck!

[madasaf1sh]

@Nnvark97- 

I wouldn't bother, o2 have no intention of fixing this, and I think most of us have given up and just let it be.. 

The Social Media team cant do owt about it either..,.

[jonsie]

Best option is to link a debit card through one of the many options available such as Wallet, Google Pay or Paypal

I wouldn't use charge to mobile for a gold clock!

[pgn]

😉

[Dave-O2]

Morning @Nnvark97- 

Sorry to bump an old thread, if you're still facing the same issue can you please drop me a PM with your mobile number?

Thanks 

[Nnvark97-]

Yep still having the same issue.

nobody seems to know what’s happening 

[CyberKnight89]

Hi I am having issues with charge to mobile on PSN and Google @Dave-O2 

[Dave-O2]

Morning @CyberKnight89 

Can you please PM me your mobile number and a screenshot of any error message you are seeing when trying to use the service?

[Rmnpalmer]

I have the same problem. O2 says it should be working but it is not