Charge to mobile not working

[Nnvark97-]

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

[Thom_npe]

I did have a chat with them but they have no limit in place, apparently. O2 did raise a case for me though, so might be something in the background.

[Dave-O2]

Thanks @Cleoriff 

@Thom_npe So i can add your details to my ongoing case, can you please drop me a PM with your mobile number and a screenshot of the error you're getting?

[Cleoriff]

Thanks @Dave-O2 x

[Pwill1993]

Hi I'm also having this issue. I've rang numerous times and chatted but nothing is working. There is no limit, no parental controls in place etc. If you can help

[quebec91]

Is the issue known. It randomly works for me then doesn't after another attempt.

[Fallenbam]

Ive just started getting this issue, thought it was due to payment processing for my bill, but once cleared the issue is still happening. 

[Enlli]

@Fallenbam Sadly we have no O2 staff here at the moment so you will need to keep on at O2.

The social media links work best

https://www.o2.co.uk/abouto2/social-media

Guide: How to find help & contact O2