Charge to mobile not working

[Nnvark97-]

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

[pgn]

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@Rmnpalmer wrote:

I have the same problem. O2 says it should be working but it is not 

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One for @Dave-O2 here, expect a message soon here for more info @Rmnpalmer 

Good luck!

[Dave-O2]

@Rmnpalmer I've now responded to your PM 👍

[II1234]

@Dave-O2   Can you help fix me and @Nnvark97- problem because we have the same one

[Oxonian]

Please note @II1234 that @Dave-O2 will not be around until Monday. 👍

[Dave-O2]

Morning @II1234 

Thanks for flagging, can you please drop me a PM with your mobile number and a screenshot of the error you're getting and i'll add your details to the case 👍

[Nnvark97-]

Hi everyone mine now seems to be working fully. I’d advise you to try again to make a purchase. Thanks to @Dave-O2 

[madasaf1sh]

Mine has been working for a few weeks. would be good to get the RCA of what caused the issues...

[Stev]

Having same issue. Been in webchats and phone calls and nothing seems to resolve it. How do you pm you on here? 

[madasaf1sh]

@Stev 

Click on the Envelope Icon and then type in Dave-o2 , it wont be picked up till next week by Dave.. 

[Dave-O2 · Accepted solution]

Morning all 😊

Bumping this thread to confirm the issues we've seen with charge to mobile should now be fixed.

If you're still facing issues with this service, please let me know via PM 👍