Charge to mobile not working

[Nnvark97-]

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

[madasaf1sh]

@Dave-O2 

Same journey as before, it just says declined... when you try and do it manually..

[Adam30]

@Dave-O2 

this is happening to me again, too. I have DM'd you already about it. Same issues for me, as others are experiencing, again 

[Dave-O2]

Thanks @madasaf1sh and @Adam30 

I'll get your details re-added to the current active case.

[Ljbc8662]

I am having the same problem, I have contacted o2 they are saying my account looks fine, Iv then contracted apple and they are saying it must be o2 declining the payment? I don’t understand, are you able to help please 

[Enlli]

As O2 have big problems with this I think if it was me I would pay some other way rather than have all this messing