Charge to mobile -PSN store not working

Justcai · ‎07-10-2025

Charge to mobile not working when trying to purchase a game on PSN store. I have purchased PlayStation plus using charge to mobile however when purchasing a game this does not work.

I have tried several web chats and calls. I don’t have a spend cap and limit turned off however still not working and when purchasing met with the error code your mobile carrier doesn’t support payment this large.

thanks in advance

MI5 · ‎07-10-2025

@Justcai

You have a monthly spend limit.

To increase this, contact O2 Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Justcai · ‎07-10-2025

Thanks for the response however there is no limit on the account initially they tried setting this to £500 and did not work then changed to no limit and did not work. The game is £99 so should work however does not

MI5 · ‎07-10-2025

Maybe one for @Dave-O2 to look into tomorrow then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Justcai · ‎07-10-2025

Perfect , fingers crossed. Thanks for your help.

MI5 · ‎07-10-2025

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎08-10-2025

Morning @Justcai

I can see you have dropped me a PM, can you please drop me another which includes your mobile number and a screenshot of the error message that you're seeing?

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Justcai · ‎08-10-2025

Perfect have done , thank you !!

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