Charge to mobile not working

[Nnvark97-]

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

[madasaf1sh]

@Dave-O2 

Same journey as before, it just says declined... when you try and do it manually..

[Adam30]

@Dave-O2 

this is happening to me again, too. I have DM'd you already about it. Same issues for me, as others are experiencing, again 

[Dave-O2]

Thanks @madasaf1sh and @Adam30 

I'll get your details re-added to the current active case.

[Ljbc8662]

I am having the same problem, I have contacted o2 they are saying my account looks fine, Iv then contracted apple and they are saying it must be o2 declining the payment? I don’t understand, are you able to help please 

[Enlli]

As O2 have big problems with this I think if it was me I would pay some other way rather than have all this messing 

[Hooley]

@Dave-O2  i have the same issue too.  What details do you need from me to add me to the case ?

[Dave-O2]

Thanks @Hooley 

I have your PM and i will be back in touch soon 👍

[Thom_npe]

Facing the same issue. Worked for years, no issues, but this month it has decided that ot's not going to work. Cudtomer support tried to place then lift the spend cap. Nothing. It works fine on other servuces but not Google Play.

[Cleoriff]

@Thom_npe 

I'll tag our forum manager @Dave-O2  to see if he can help.

He's not on over the weekend but he should be here on Monday so come back then 

@Dave-O2 can you help?

[madasaf1sh]

@Thom_npe 

It might be worth having a chat with Google as they might have a limit on there side as part of CSR policies, its not unheard of.