I left O2 a couple of months ago. Everything was paid off, but for the last couple of months, I’ve been receiving an email saying I’m in credit. Unfortunately, the My O2 app doesn’t work for me anymore, as I have no products. The AI chat isn’t helpful, and when it says the chat with a live person needs to be done in the app, the app says that’s not available to me anymore because I have no products. Calling the customer service number from a landline isn’t helpful because it doesn't send a code to my phone as a security check.
All I want is a refund, and my account closed, but contacting anyone to do anything seems impossible. Does anyone have any suggestions? Thanks.
