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Charge to mobile not working

Nnvark97-
Level 1: Joiner
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I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on there screen they can see when I attempted to purchase something it told them that o2 declined it. O2 have given me a 3-5 working day deadline for them to fix the issue. Today is day 6 and the problem is still there. I’ve tried contacting o2 but again no one seems to know what add to mobile bill is.

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Thom_npe
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I did have a chat with them but they have no limit in place, apparently. O2 did raise a case for me though, so might be something in the background.

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