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Level 1: Joiner
Posts: 2
Registered: ‎27-07-2020
Accepted Solution

Help changing my billing date

[ Edited ]

I need to change my billing date so they stop taking the last of my money and putting me in the red. Cannot contact anyone to resolve this. More than frustrated!

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Posts: 90,871
Topics: 746
Registered: ‎14-01-2013

Re: Refund


@Drakkan12 wrote:
I need to change my billing date so they stop taking the last of my money and putting me in the red. Cannot contact anyone to resolve this. More than frustrated!

@Drakkan12 

You need o contact O2 to change your billing date.

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Level 1: Joiner
Posts: 2
Registered: ‎27-07-2020

Re: Refund

Tried contacting them six times. I can't get through to anyone. Keep going round in circles with the automated 02 voice. Arg!
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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Refund

@Drakkan12 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)