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O2 sending me other customers details

Louisa86
Level 2: Apprentice
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on ‎08-09-2025 11:53

on ‎08-09-2025 11:53

Hi

Today I have had a letter regarding an outstanding balance which I paid a couple of days ago. In with this letter are 2 other letters addressed to 2 other people which contains their names addresses account numbers and details of outstanding payments. I have emailed the complaints department but am wondering if there’s anyone else I can report this to as I’m now  my details may have been sent to other customers.

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MI5
Level 94: Supreme
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on ‎08-09-2025 11:56

on ‎08-09-2025 11:56

@Dave-O2 🤔

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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on ‎08-09-2025 13:23

on ‎08-09-2025 13:23

Thanks @MI5 

 

@Louisa86 Can you please drop me a PM with your mobile number and some photos of the other letters you've been sent, so i can see the other details?

iPhone 17 Megathread + FAQ's //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
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Louisa86
Level 2: Apprentice
In response to Dave-O2
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on ‎08-09-2025 14:31

on ‎08-09-2025 14:31

Done thanks 

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Anonymous
Not applicable

on ‎08-09-2025 18:21

on ‎08-09-2025 18:21

***, I know CS are incompetent but this? 

 

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kitkatX2001
Level 1: Joiner
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on ‎10-09-2025 21:46

on ‎10-09-2025 21:46

I have just had the same things, I have received someone else’s letter within my own letter.

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Enlli
Level 70: Enigma
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on ‎10-09-2025 21:50

on ‎10-09-2025 21:50

@Dave-O2 Another for investigation 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Dave-O2
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on ‎11-09-2025 09:28

on ‎11-09-2025 09:28

Thanks for the tag @Enlli 

 

@kitkatX2001 Please drop me a PM with your mobile number and i'll get this reported.

iPhone 17 Megathread + FAQ's //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
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