Re: O2 sending me other customers details

Louisa86 · ‎08-09-2025

Hi

Today I have had a letter regarding an outstanding balance which I paid a couple of days ago. In with this letter are 2 other letters addressed to 2 other people which contains their names addresses account numbers and details of outstanding payments. I have emailed the complaints department but am wondering if there’s anyone else I can report this to as I’m now my details may have been sent to other customers.

MI5 · ‎08-09-2025

@Dave-O2 🤔

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎08-09-2025

Thanks @MI5

@Louisa86 Can you please drop me a PM with your mobile number and some photos of the other letters you've been sent, so i can see the other details?

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Louisa86 · ‎08-09-2025

Done thanks

Anonymous · ‎08-09-2025

***, I know CS are incompetent but this?

kitkatX2001 · ‎10-09-2025

I have just had the same things, I have received someone else’s letter within my own letter.

Enlli · ‎10-09-2025

@Dave-O2 Another for investigation

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Dave-O2 · ‎11-09-2025

Thanks for the tag @Enlli

@kitkatX2001 Please drop me a PM with your mobile number and i'll get this reported.

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