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Account Billing

RoxaneLat
Level 1: Joiner
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Hi,

 

I have received an SMS on my O2 SIM from O2 starting the following:

"O2: We were unable to process your latest bill. In order to avoid fees, update your payment information via: https//...."

 

I am confused/concerned as I cannot see any mention of this on My O2 profile and am reluctant to click on the provided link. Is this potentially spam or is this a real SMS from the O2 services?

 

Thank you in advance!

 

Roxane

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MI5
Level 94: Supreme
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Registered:

@RoxaneLat 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126916 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@RoxaneLat 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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RoxaneLat
Level 1: Joiner
  • 4 Posts
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  • 0 Solutions
Registered:

Hi MI5,

 

Thank you ever so much for your feedback, and duly noted for the future. I will be sure to delete/block the number, and to report it.

 

My best,

 

Roxane

Message 3 of 4
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MI5
Level 94: Supreme
  • 126916 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

You're welcome @RoxaneLat 

Stay safe slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
207 Views