Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charger fault

Since few days ago, my chargers keep telling me that I've got water in my usbMy phone detected water in charge placeHow should I ask for a repair or a device check?

Resolved! Cancelling my contract

Can I cancel my 02 pay monthly contract via email? I don't want to be on the phone forever, especially as they have less staff. I got this contract for my son to use, I'm at the end of the contract & my son doesn't need it any more.

Data speeds.

For some reason, without fail, my data drops dramatically between 10am-01:00am, all day every day.Outside of these times, I get 15mbps+, however, during these times I get 1/2mbps if I’m lucky.I’m being told there’s nothing wrong, but I can’t see how ...

Please take my money! O2 site rejects my cards!

Over the past three days I've been trying to buy the Oneplus 3T on pay as you go through the O2 website. Everytime I get to the point where I put in my card details and click to proceed it says "sorry your card payment did not go through". I've tried...

Resolved! no 3g or 4g on my phone after upgrading to iphone se 2020 and getting a new sim

Hi My daughter either lost or had her phone stolen, she was due an upgrade anyway so we got an iphone SE 2020 and transferred her old number onto the new sim. The account is now active but she can't get 3g or 4g.....??? Any advice greatly received! I...

Resolved! Forces discount code

I have a discount code through defence discount service. I have upgraded recently and tried to apply the code through open. But as I’m a veteran I don’t have a work email or recent payslip to provide for verification. But o2 have put this offer on th...

Resolved! Unblocking blocked numbers on phone

How do i unblock numbers on my A50 please ? Been waiting for a call from doctor all day Looked and had 3 calls from private number which was blocked on my phone. I rang doctors she tried and was also blocked. I got to ring doctors at 5-30pm to talk t...

Resolved! First pay monthly phone

I’m thinking about getting a pay monthly phone and I have a few questions that I would want to know.1- do you pay the upfront cost and the pay monthly cost together when purchasing the phone for the first month?2- do you have to have a credit score a...

Resolved! Payment due

Hello. Someone can help me please, I have a big problem.I was left behind with the bill and I am having difficulty paying all the money. I tried to talk online, but no one came in. I tried to call, but all calls were restricted. What can I do?

Resolved! how do I claim my free ear buds?

hi I was told on the phone that I have to claim my ear buds after ... how do I do this? Thanks , rob

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