Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change number while in the middle of the contract due to stalking/harassment

An ex boyfriend who lives in the US got hold of my number and has been harassing and stalking me ever since.I can block the US number he uses but he can just get a new one and the harassment starts all over again.Is it possible to bar all incoming in...

Resolved! Parental control

Take that off

Lost phone

My son lost his phone in a River today and it was too deep to retrieve it. We still have £450 left on the device planWhat can I do.

Disney+ £2 off total bill?

Hi,Brain isn't working! I am being really thick right now! For the Disney+ extra for non-upgrading customers. If I don't go over my included minutes/data within my monthly package, I still get £2 off my total bill? It is £2 off my total bill, no matt...

Have I paid off my phone?

Hi all, first post here Sorry if this is a silly question but I can't seem to figure out if I've paid off my phone or not. I looked all over my account and the O2 website, only seems to have confused me more. I bought the phone (iPhone 6S) in 2017 un...

Samsung Smart Watch

Is there any update on if/when you are going to do the Samsung smart watches 4g/LTE. If really like to get one but could do with not being tied to my phone.Thanks

Being charged on not even with the network

I cancelled my contract with them 2 months ago. Yet to be charged a month later, rung up again and someone assured me they’d cancelled it again. Been charged again whenever I try to phone up about it the auto answer machine tells me to look online. I...

Apple Watch offer

I went to a store today to get an iPad and was offered an Apple Watch for free with my iPad. Unfortunately they didn’t have any in stock when they checked. Can I still get this offer even though I have left with my iPad?

Google pixel 3 charging port

Hi. I've had my Google pixel three for just over a year and am on a 36 month contract. The charging port has become temperamental, you need to really insert the cable with some force for it to charge and any movement of the phone seems to disconnect ...

O2 Network Shocking Service

Myself and my wife both get only 1 bar of signal sometimes of 4G or 3G, it’s terrible and I left EE to come back to O2, wish I never bothered.Can’t contact O2 on the phone about it as they won’t take service faults Over the phone now but I can upgrad...

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