Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change airtime tariff

I still have 16 months to go on my 36 month device contract but I’d like to reduce my airtime tariff as it’s far too high. The options I’m being offered online are quite silly and are almost all increases in the monthly cost, not decreases! I can’t g...

Resolved! My order out of stock

I ordered an Apple Watch the other day and I’ve had an email back saying it’s out of stock however the upfront cost has been taken out of my bank, I haven’t been told when I’ll get my watch or anything and I’m worried more payments will come out befo...

Phone bill almost doubles in price

Hello, my contract is for £59 pound, however it says my bill is £99 pound. I have no extra charges listed.. does anyone have any idea why I'm being charged an extra £40?Thanks

Can I change my tariff and still receive loyalty discount?

Hi all,I'd like to change my tariff as I'm not using as much data as I'm allowed, I'd like to go down to 12gb of data instead of 18, which would be £6 cheaper per month. It says I pay just under £22 per month but I actually pay just over £16. If I ch...

Claiming Free Samsung EarBuds

Hi All, I purchased the Galaxy S20 yesterday and as part of the deal you are supposedly entitled to free earbuds, it's clearly stated as a line item on the order. I can only see a link that is months old explaining you are entitiled to them if you bo...

Blue Light Card & Student Discount

I have a monthly plan with O2 and have done so for some months now. I am a Blue Light card holder and am also a student, both of which offer discount on airtime plans. My question is can these applied to my current account or does it only apply to ne...

Cooling off period- wish to cancel order

Hello, I placed an order 2 days ago for an Apple iPad Pro 2020 on a pay monthly plan. I have since changed my mind and would rather go with another provider. I can't get in touch with anyone from o2 it seems, and don't know if I'm going to have to wa...

Calls

Hi I can’t receive calls from incoming calls it just put callers straight to voicemail.

Resolved! Where's my Sim, O2?

Ordered a Sim on 23rd of this month,I get billed the next day and judging by the tracking, it hasn't been despatched. What's going on and why hasn't it arrived? I've paid for four days and haven't got to use it yet.

Resolved! Student discount

I’ve recently upgraded my phone (3 days ago) was told to use my unidays once I receive the phone to get 20% off airtime.I’ve sent the code to 61202 and it says it doesn’t recognise it, can anyone help?Thanks

O2

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