Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Being charged on not even with the network

I cancelled my contract with them 2 months ago. Yet to be charged a month later, rung up again and someone assured me they’d cancelled it again. Been charged again whenever I try to phone up about it the auto answer machine tells me to look online. I...

Apple Watch offer

I went to a store today to get an iPad and was offered an Apple Watch for free with my iPad. Unfortunately they didn’t have any in stock when they checked. Can I still get this offer even though I have left with my iPad?

Google pixel 3 charging port

Hi. I've had my Google pixel three for just over a year and am on a 36 month contract. The charging port has become temperamental, you need to really insert the cable with some force for it to charge and any movement of the phone seems to disconnect ...

O2 Network Shocking Service

Myself and my wife both get only 1 bar of signal sometimes of 4G or 3G, it’s terrible and I left EE to come back to O2, wish I never bothered.Can’t contact O2 on the phone about it as they won’t take service faults Over the phone now but I can upgrad...

HUAWEI data box thing

Got a HUAWEI data box thing that I pay for monthly to use at my static caravan. Since lockdown I haven’t been able to go to it to retrieve the box and I’ve been paying for it.I can’t find any way to get into contact with o2 to discuss options for e.g...

Bill to early

Heymy phone bill is due today apparently I haven't even had it like 3 weeks and I've cancelled it as it was not a good phone. I shouldn't be paying this bill , Am I right? I cancelled in within two weeks of trying it and I have the envelope to send i...

New pay monthly contract sim not working.

Good morning.A few days ago I took out a completely new contract, with a new device. I’ve put the sim in this morning to set it up and it’s not working.It has o2 as the carrier and has full signal. But can’t make calls, receive texts etc. I’m wonderi...

Watch contract and phone contract

Hi can any one help why can I not leave o2 phone contract when it is up for renewal with out paying my watch contract off when they are 2 separate contracts and the payment leaves my bank at separate times

Insurance

I pay £5 a month for damage insurance my screen is broke how do I make a claim and is there a charge for this

Change Plan

Hi there! I would like to make it simple!Now are two years that i'm with o2, in 2018 i've got an iphone xs max with a plan of 100 gb, and in 2019 i've upgraded to an iphone 11 pro max with a plan of 90gb! The second plan was really slow and now my mo...

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