Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late bill payment issue

Does anyone know how long it takes for mobile data to come back, I was late with my bill after furlough to the point where they stopped my calls and data I’ve paired everything now but I still can’t use my phone unless on WiFi

Disney plus free subscription

I recently upgraded and want to add 6 months Disney plus can you advise how I do this

Resolved! Now past due bill issue

I have been trying to contact o2 support for ages now to try and resolve an issue I have paying this months bill on time, the bill is now past due and I still can't pay for around another 2 weeks but I cannot for the life of me get through to any sup...

Device plan ended

Hi! My device olan has ended in April 2020. But you’re still deducting money from me for the device damage. Can you cancel it for me please? And I want my money back from May and June.

Number change problems (o2 to o2)

I recently initiated a number switch from my company business contract to my new pay monthly personal contract. This was done on Monday of this week. It is now Friday (much more than the 48 hours they said) and it still seems incomplete. When I recei...

Resolved! How to get a charge to mobile bar removed?

HelloI am trying to get a bar removed as my bills been paid in full days ago but my charge to mobile has been barredI cannot call customer services as this isn't classed as an emergency and I cannot find any answers onlineThanks for your time!

Resolved! Security check!

I've been with o2 for many many years now and not had any problems but today I phoned up to get a sim only deal for my mum and everything was going well with the sales team. But I'm now concerned because the checked my account as mums would be linked...

Out of bill spending

Is there anyone I could talk to in regards to out of bill spending as I cannot use it on PlayStation Network

Monthly bill more expensive

Hello, my monthly bill is higher than it normally should be and there are no additional charges on the bill so why is this ?

Need help with the “Keep number” form

Hey guys,My phone will be arriving today and I want to keep my old number due to convenience.I have looked at the form and I am a little confused can someone help me out? “Your mobile number” is this the number I want to keep or the o2 number?:https:...

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