Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ending contract

I want to end my contract which is due to expire in next few days. Do I ask for the phone to be unlocked first and thrn ask for the PAC code? I am moving onto a sim only 1 month rolling contract deal with another network. Also does anybody know the b...

Resolved! Phone not delivered yet

Hi I ordered my phone yesterday and was supposed to come today? No email received an saying when either??

Resolved! Advice please.

As if we haven't got enough to do.... however, I want the best advice during this current crisis. Grandson's 2 year contract on O2 via CPW is due to expire May 20th (paid by me) He now has a Note 10 bought outright so wants a sim only contract from O...

Resolved! Faulty phone

I’ve just received an upgrade and it’s faulty and freezes all the time ?

Resolved! O2 insurance

Hi, My phone has broken after dropping it in the floor. I have 02 insurance but can't get hold of anyone when I ring up. Do I have to wait until office hours to get a replacement sorted? Thanks Rachael

Cancellation

I’d recently taken out two new contracts. However I have since cancelled one by returning the items and the sim in the correct fashion. I have not had any confirmations of the cancellation and my bill this month is higher than expected

Resolved! Change bank details

I need to change my bank details for my direct debits

Resolved! Data

Is it possible to transfer data from my iPhone contract to my iPad? I have 50gb on my phone but only 500mb on my iPad

Resolved! Unable to pay device plan this month

I have phoned up several times to sort out going about paying 2 device plans together next month and everytime i get through to the person to speak about my payment plan it cuts me off.. that's now 5 times it's done the same thing

Resolved! Early upgrade - D/D dates

Looking to upgrade early today using refreshMy bill dates for tariff and device are seperate and staggered, midway through the month the bill is produced but comes out via direct debit the first week of each monthIf I upgrade today, will my direct de...

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