Solved: Disney+ Discount

Gary5 · ‎03-07-2020

Hi, the £2.00 Disney discount hasn't been taken from my monthly bill for the past two months. It's paid throuh google pay so added to my monthly bill.

MI5 · ‎03-07-2020

@Gary5

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎03-07-2020

@Gary5

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gary5 · ‎03-07-2020

Groan!!!!

MI5 · ‎03-07-2020

Sorry mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gary5 · ‎03-07-2020

Not taking any calls!!! Meh...

MI5 · ‎03-07-2020

@Gary5

Say you want to upgrade and they'll answer

You can also try [number updated since]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎03-07-2020

@Gary5

The reason you are not seeing the discount is that your payment method is wrong.

In order to get the £2 discount, you need to pay for Disney+ via the o2 extra and not paid by any other method.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Gary5 · ‎03-07-2020

Cheers for that. I might just cancel in that case.

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