Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay monthly customer with new unlocked iPhone 5

Hi All, I currently have a Samsung Galaxy S2 on a 24 month o2 contract (approx 6 months to go). I have received an unlocked iPhone 5 from work. Is it just a case of ordering a free nano sim (http://freesim.o2.co.uk/freesim/?campaign=1059) and then us...

Resolved! pay and gogogo balance and registering

Sorry I have several questions. Starting point:- I have a O2 company phone and home broadband. New:- I have a new personal P&G phone. Q1. How do I register this on the website? As a new phone it recognises my Email address probably from the registrat...

Resolved! switch from o2 talkalot to pay and go go go

Hi! I used to be on the 'text anytime' tariff on payg but decided to change it today, to pay and go go go. Once I had confirmed the change I received an email saying they would change my tariff today and that once I topped up I could 'benefit from my...

Resolved! MMS charges

My wife sent her contacts a bulk text message when she got her new phone adivising people of her new number, these have been charged as MMS messages, why is this? She has run up £8 of charges already?!?!

Resolved! Lower tariff...

After some help on where i can access the information on changing to a lower tariff. I have trolled through the web page but with no luck, is it something my local O2 shop can deal with or do i need to ring an advisor. Regards Ma-tt

Resolved! ordering a new phone

My time has come to upgrade my phone. however my phone is broken. to order the phone i need to put in a code they have texted to me. I obviously can't get this code. is there a way round this?

Resolved! Grrr contract expired and they messed up...

Hi peeps,After a loong phone call from Pakistan to the UK o2 I still didnt get the anwers I needed re my query. Im hoping someone here who actually has more moxy than the befuddled phone operators can give me sound information. 18 month contract star...

Resolved! SIM SWAP

Just received new Samsung Galaxy Ace 2 (Pay monthly ) replacing my Nokia C5 (pay as you Go O2). Do I swap the SIM card from the Nokia to the Samsung or use the new SIM provided. If I have to use the new SIM what happens to the credit and how do I ret...

Resolved! More Minutes?

Hi, I signed up in September for an iphone pay monthly contract with 200 mins, unlimited texts and 500mb data. My circumstances have recently changed and I now find that I need more minutes. Does anyone know whether I could increase my minutes allowa...

Resolved! Call/text/data records & VAT receipts on PAYG

Apparently I have to pay £10 (not sure if that includes VAT as the person on 'chat' avoided the question I asked three times) to obtain a record of (a) itemised calls/data/texts and (b) VAT receipt for these. It took an age to get the person to under...

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