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Need to pay £40 off for this month's contract/airtime and they won't let me do it online

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MrRichAllen1976
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on ‎16-06-2025 10:48

on ‎16-06-2025 10:48

Topic.

 

I don't have the patience for the non UK call centre staffed by Martians, would there be a way to do it?

 

 

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MI5
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on ‎16-06-2025 11:03

on ‎16-06-2025 11:03

@MrRichAllen1976 

All ways you can pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎16-06-2025 11:03

on ‎16-06-2025 11:03

@MrRichAllen1976 

All ways you can pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MrRichAllen1976
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on ‎16-06-2025 12:32

on ‎16-06-2025 12:32

@MI5 Apparently it's all in hand, I put my Brother as a "Delegate" on my account because he's better at talking to Alien call centres than I am.

 

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Enlli
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on ‎16-06-2025 12:38

on ‎16-06-2025 12:38

Didn't you have problems last month with payments?

Maybe bite the bullet and go Direct Debit?

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎16-06-2025 13:21

on ‎16-06-2025 13:21

@Enlli wrote:

Didn't you have problems last month with payments?

Maybe bite the bullet and go Direct Debit?

 

Indeed, all details in the guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MrRichAllen1976
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on ‎18-06-2025 16:07

on ‎18-06-2025 16:07

It all goes out direct debit anyway but the Bank are slow at making payments.

 

And despite specifically going to Virgin Money in Hillsborough like 2 months ago to pay off my device plan/airtime, O2 are still after me for 178 quid to pay it all off.

 

Madness.

 

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