Safari Cannot Access .....

JeffL · ‎13-08-2020

When im have no WiFi my phone will not connect to Google, Yahoo BBC News , nothing

IS this a setting issue?

O2Karl · ‎13-08-2020

There could be several reasons for this; I need to ask you a few questions:

Do you have data on your account within your plan?

Do you have spend cap on your account which stops any additional charges?

What phone do you have?

Is 3G/Data/Internet switched on?

Do you have good coverage within your area?

MI5 · ‎13-08-2020

@JeffL

You need to go into mobile settings and scroll down to the list of apps.

Each one that you want to access on mobile data needs to be turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎20-08-2020

Hey @JeffL just checking if you managed to get this sorted or if you are still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Safari Cannot Access .....

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable