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New SIM FREE10 - It looks like this offer isn't for you

_0x
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I have just received my new O2 SIM in the post and, as advertised on the leaflet my sim came in, I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit.

 

But I receive the reply "It looks like this offer isn't for you." 

 

Can anyone help me find who I should contact for O2 to honour this 'FREE10'?

 

Thanks!

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Martin-O2
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Hey @_0x@Bkon I've sent you both a message about this one so please take a look and get back to me. 

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Cleoriff
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Hi @_0x 

Earlier in the year there was the same problem with this offer and it was due to a batch of sims which weren't eligible https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/td-p/1107533

 

I'll tag one of our community managers @Martin-O2  to see if he can help again.

Welcome to the forum by the way Welcome

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Martin-O2
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Thanks for the mention @Cleoriff ! smiling

 

@_0x  I'll drop you a private message so we can go over the details on this one. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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Bkon
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Hello,

 

After having my number ported over today I'm also getting the "this offer isn't for you" message, even though I received an email with instructions on how to get it.

I've already topped up this afternoon on the SIM (although the balance did take a while to show up on the account...).

 

Please would I be able to get some help on this?

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Martin-O2
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Sure no problem @Bkon! I'll send you a message on this too. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Martin-O2
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Hey @_0x@Bkon I've sent you both a message about this one so please take a look and get back to me. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Bkon
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Many thanks to Martin and the Guru team - the extra £10 has now been credited to my account.

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Cleoriff
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Good to hear @Bkon thumbsup

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jonsie
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_0x
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Thanks @Cleoriff and @Martin-O2  for helping me get this sorted, my account has now been credited with the additional £10 :).

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